Please read these terms carefully before using our services
Last Updated: [LAST UPDATED]
Welcome to Familiarise ("[COMPANY NAME]"). These Terms & Conditions ("Terms") govern your access to and use of our website, platform, and services. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you must not access or use our services. We reserve the right to modify these Terms at any time, and your continued use of the services after such modifications constitutes your acceptance of the updated Terms.
Familiarise is an online educational technology platform that connects consultants, educators, and subject matter experts ("Consultants") with students and learners ("Students"). Our platform facilitates:
Familiarise acts as a marketplace platform connecting Consultants and Students. We are not a party to the educational services provided by Consultants and do not guarantee the quality, accuracy, or outcomes of such services.
To use certain features of our platform, you must create an account by providing:
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to:
We reserve the right to suspend or terminate your account if you:
All payments are processed securely through our payment partner, Razorpay. By making a payment, you agree to Razorpay's terms and conditions. We do not store your complete payment card information on our servers.
By providing payment information, you authorize us (through Razorpay) to charge the specified amount for the services you have selected. You represent that:
If a payment fails or is declined, we reserve the right to cancel your booking. You will not have access to the service until successful payment is received.
Consultants agree to:
Consultants retain ownership of their original educational content. However, by uploading content to our platform, you grant us a non-exclusive license to use, display, and distribute the content as necessary to provide our services.
Consultants must not upload or share content that:
Consultants will receive payment for completed services according to our settlement schedule, after deduction of the platform commission. Payments are subject to successful service delivery and compliance with these Terms.
Students agree to:
Students must:
Students must not:
The Familiarise platform, including its design, features, code, logos, and trademarks, is owned by [COMPANY NAME] and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.
You retain ownership of content you create and upload to the platform. However, by uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content as necessary to provide our services.
We respect intellectual property rights. If you believe your copyright has been infringed, please contact us with:
Cancellations and refunds are governed by our Cancellation & Refund Policy. Please review that policy for detailed information about cancellation rules, refund eligibility, and processing times.
Key points:
We reserve the right to:
Our platform and services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee:
We are not responsible for the conduct, content, or services provided by:
To the maximum extent permitted by law, [COMPANY NAME] shall not be liable for:
Our total liability for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim, or INR 10,000, whichever is less.
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, wars, pandemics, strikes, or technical failures.
You agree to indemnify, defend, and hold harmless [COMPANY NAME], its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
In the event of any dispute, you agree to first contact us at [EMAIL] to attempt to resolve the issue informally. We will work in good faith to resolve disputes amicably.
If informal resolution fails, disputes may be referred to mediation before pursuing legal action.
These Terms shall be governed by and construed in accordance with the laws of [JURISDICTION], without regard to its conflict of law provisions.
You agree to submit to the exclusive jurisdiction of the courts located in [JURISDICTION] for the resolution of any disputes.
Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
Your continued use of the platform after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using our services.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
These Terms, together with our Privacy Policy and Cancellation & Refund Policy, constitute the entire agreement between you and[COMPANY NAME] regarding your use of the platform and supersede all prior agreements and understandings.
If you have any questions about these Terms & Conditions, please contact us:
By creating an account, booking a service, or using any part of our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.